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• ️ WARRANTY TERMS & CONDITIONS

Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA,  SURAT,GUJARAT.

• Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
• Below are the general guideline for warranty execution of different products which Media House sells.

• 1.  Warranty Coverage

This warranty covers manufacturer defects in materials and workmanship under normal use for:

• Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
• Printers: Internal components (print head, logic board, power supply, etc.)

✅ Covered by parent company of the product:

• Hardware malfunctions
• Factory defects
• Non-user-induced failures

❌ Not Covered by parent company of the product::

• Physical damage (cracks, dents, broken screens)
• Water or liquid damage
• Electrical damage from surges, lightning, or poor wiring
• Software corruption or malware
• Printer cartridges, toner, ink refills, or maintenance kits
• Damages due to misuse, unauthorized repairs, or negligence

• 2.  Warranty Period by parent company of the product:

• Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
• Printers: 6 to 12 months (depending on brand)
• Refurbished Products (if applicable): 1 to 6 months, depending on product type

Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.

• 3.  Proof of Purchase Required

Warranty is valid only when presented with:

• A valid invoice/receipt from MEDIA HOUSE.
• Product with matching serial number

Warranty is non-transferable and applies only to the original purchaser.

• 4.  Warranty Claim Process

To claim warranty:

1. Contact our support team at  [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
2. Bring or ship the product to our service center.
3. Provide:
   • Original invoice
   • Brief description of the issue
   • All included accessories (power adapter, cables, etc.)

• 5.  Repair / Replacement Policy

• We will inspect the product and determine whether to:
  • Repair the defective part
  • Replace with an equivalent product or part
• Issue a credit note (only in rare cases)
• Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.

• 6. ⏱️ Service Turnaround Time by parent company of the product:

• Average processing time: 7–14 business days
• Delays may occur based on availability of parts or manufacturer response.

• 7. ⚠️ Warranty Void If by parent company of the product:

• Product is opened, altered, or repaired by unauthorized persons
• Serial number is tampered, removed, or unreadable
• Use of incompatible accessories or software
• Product damage due to poor handling or transportation

• 8.  Limitation of Liability

Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:

• Data loss
• Business interruptions
• Third-party service costs

We strongly recommend regular data backups.

• 9. ️ Authorized Warranty Support

All warranty repairs are handled in-house or through authorized service centers only.

 For any service-related questions, please contact:

MEDIA HOUSE,

OPP.GANDHI SMRUTI BHAWAN,

NANPURA,

  SURAT

 Mobile:(m)9824751601,9824751700

  Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
 Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]