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Please check final rates and stock status by phone +91 98247 51508 / +91 98247 51700 || email : salesmediasurat@gmail.com

TVS ELECTRONICS RP-45 Shoppe POS Dot Matrix Printer

  • Product Name : TVS ELECTRONICS RP-45 Shoppe POS Dot Matrix Printer
  • Printer type : Thermal
  • Printing output : Thermal
  • Printer paper size : Thermal paper roll
  • Printer Features : Only Print
  • Printer colour : Black
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Product Warranty Guide


  • ️ WARRANTY TERMS & CONDITIONS

Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA,  SURAT,GUJARAT.

  • Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
  • Below are the general guideline for warranty execution of different products which Media House sells.

  • 1.  Warranty Coverage

This warranty covers manufacturer defects in materials and workmanship under normal use for:

  • Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
  • Printers: Internal components (print head, logic board, power supply, etc.)

 

✅ Covered by parent company of the product:

  • Hardware malfunctions
  • Factory defects
  • Non-user-induced failures

 

❌ Not Covered by parent company of the product::

  • Physical damage (cracks, dents, broken screens)
  • Water or liquid damage
  • Electrical damage from surges, lightning, or poor wiring
  • Software corruption or malware
  • Printer cartridges, toner, ink refills, or maintenance kits
  • Damages due to misuse, unauthorized repairs, or negligence

  • 2.  Warranty Period by parent company of the product:
  • Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
  • Printers: 6 to 12 months (depending on brand)
  • Refurbished Products (if applicable): 1 to 6 months, depending on product type

Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.


  • 3.  Proof of Purchase Required

Warranty is valid only when presented with:

  • A valid invoice/receipt from MEDIA HOUSE.
  • Product with matching serial number

Warranty is non-transferable and applies only to the original purchaser.


  • 4.  Warranty Claim Process

To claim warranty:

  1. Contact our support team at  [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
  2. Bring or ship the product to our service center.
  3. Provide:
    • Original invoice
    • Brief description of the issue
    • All included accessories (power adapter, cables, etc.)

  • 5.  Repair / Replacement Policy
  • We will inspect the product and determine whether to:
    • Repair the defective part
    • Replace with an equivalent product or part
  • Issue a credit note (only in rare cases)
  • Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.

  • 6. ⏱️ Service Turnaround Time by parent company of the product:
  • Average processing time: 7–14 business days
  • Delays may occur based on availability of parts or manufacturer response.

  • 7. ⚠️ Warranty Void If by parent company of the product:
  • Product is opened, altered, or repaired by unauthorized persons
  • Serial number is tampered, removed, or unreadable
  • Use of incompatible accessories or software
  • Product damage due to poor handling or transportation

  • 8.  Limitation of Liability

Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:

  • Data loss
  • Business interruptions
  • Third-party service costs

We strongly recommend regular data backups.


  • 9. ️ Authorized Warranty Support

All warranty repairs are handled in-house or through authorized service centers only.

 


 For any service-related questions, please contact:

MEDIA HOUSE,

OPP.GANDHI SMRUTI BHAWAN,

NANPURA,

  SURAT

 Mobile:(m)9824751601,9824751700

  Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
 Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]

 

Description

Print method 9-pin serial impact dot matrix
Printing Speed 5 lps @ 16 cpi; 40 col
Print Font 7 * 9
Print width 2.25″ – 3.9″
Character sets 95 Alphanumeric characters
Barcode font EAN 13, EAN 8, Code 3 of 9, Interleaved 2 of 5, UPC-A
Character Per Inch  
Draft 12, 13.3, 15, 16, 17, 20
High speed draft 12
NLQ 12
Interface USB, Parallel, Serial
Cash Drawer Support 1 port 9 (RJ 11 Socket)
Copy Capablity 1 original + 1 copy
Roll Paper Dimensions  
Width 57 mm to 105 mm (2.25″ to 4.13″)
Diameter 83 mm Max
Core inner diameter 10 mm min
Paper tear Stainless Steel tear bear
Input Buffer Capacity 10 KB
Ribbon Cassette  
Colour Black
Life 15 Mn Characters in Draft mode with 2 additional inkbanks
Refill mode Through TVS Inkbank
Inkbank life 5 million characters in draft mode
Emulation ESC / POS, Esc P, IBM
Input Power Voltage 25 V DC & 5 V DC
Power Supply External PSU
Reliability  
Mechanism 20 Million Lines MCBF
MTBF 10,000 POH @ 33% print density
Print Head PTFE Coated, 200 Mn Characters in Draft
Drivers Windows 95/98/ME/2000/NT4.0/XP, Vista, Linux
Physical Dimensions(mm) 185(W) * 260(D) * 135(H)
Weight Approx 2.5 Kg
Colour Bone Grey, Black
Noise Level 49 dB (A)
Safety / EMC standard FCC Class B, CE compliant, IEC 950
Standard Configuration Printer TVS Ribbon Cassette External Power Adapter Parallel &
USB interface cable printer software CD-ROM user manual
Consumables Ribbon Cassette, Inkbank
Accessories Cash drawer cable

General
Printer typeThermal
Printer functionOnly Print
Printer colourBlack
Printer paper sizeThermal paper roll
Printer FeaturesOnly Print
Print
Printing outputThermal
Print Speed Mono1 Pages per second
Connectivity Features other than USB
Dimensions
Dimensions‎18.5D x 18.5W x 5H Centimeters
Weight‎3880 kg
Warranty...
Warranty1 Year on-site warranty included
Other Features