Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- rinter Type: InkTank; Functions: Print, Scan and Copy; Printer output: Colour; Connectivity: Wifi; Scanner: Yes; Scanner resolution: 1200 x 2400 dpi
- OS Compatibility: Windows XP/XP Professional x64 Edition/Vista/7/8 Mac OS X 10.5.8 or later; Mobile connectivity : Yes; Hardware Interface: USB 2.0, Wifi; Enlarge/reduce option: Yes; Duplex: Yes
- Maximum Print Speed: Approx. 34 ppm; Print cost Monochrome: 12 paise; Print cost color: NA; Maximum Print Resolution: 5760 x 1440 dpi
- Page size: A4, Legal, letter; Max paper thickness: 256 gsm; Maximum Input Sheet Capacity: Upto 100 sheets; Compatible ink: Black Ink Bottle C13T00V198 Cyan Ink Bottle C13T00V298 Magenta Ink Bottle C13T00V398 Yellow Ink Bottle C13T00V498; Additional Printer Function: Print, Scan, Copy; Power wattage of printer: 12W
- Special Features: Auto Duplex Feature; Ideal Usage: Home and Office; Included Components: Inks, Printer, User Guide, USB Cable
General | |
|---|
| Printer type | Inkjet |
| Printer function | Print Scan Copy |
| Printer colour | Black |
| Printer paper size | Paper Size-A4 / Legal |
| Pages input in tray | 100 |
| Pages input in ADF | 30 pages (A4), 10 pages (Legal) |
| Printer Features | Duplex,Fax,Print Scan Copy,Wifi,Wifi Direct Printing,ADF |
| Tonner / Ink Tank Capacity | Black Ink Bottle: 4,500 pages *4 Cyan Ink Bottle: 7,500 (Composite Yield) *4 Magenta Ink Bottle: 7,500 (Composite Yield) *4 Yellow Ink Bottle: 7,500 (Composite Yield) *4 |
Print | |
|---|
| Printing output | Colour |
| Max Print Resolution (Colour) | 5760 X 1440 dpi |
| Max Print Resolution (Mono) | 5760 X 1440 dpi |
| Print Speed Color | 15 ppm |
| Print Speed Mono | 34 ppm |
Connectivity Features other than USB | |
|---|
| Wireless | Wi-Fi & Wi-Fi Direc |
| Bluetooth | NO |
Dimensions | |
|---|
| Dimensions | 34.7D x 37.5W x 23.7H Centimeters |
| Weight | 6 kg |
Warranty... | |
|---|
| Warranty | 1 Year on-site warranty included |
Other Features | |
|---|
Cost of printing 1 page | 9 Paise (black)*; 33 Paise (colour)* |
| Other features | USB, Wi-Fi |
