Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- [Fluid Gaming Experience with Full HD Resolution]: This 24” monitor delivers crisp visuals with a 1920 x 1080 Full HD resolution, offering sharp clarity ideal for gaming, multimedia, and everyday tasks.
- [Super Smooth Gameplay]: Equipped with a 144Hz refresh rate and 1ms response time (MPRT), the XG2409 ensures ultra-smooth frame transitions and virtually eliminates motion blur—perfect for fast-paced gaming.
- [Ergonomic Stand for Optimal Comfort]: The fully adjustable stand offers height adjustment, tilt, pivot, and swivel functions, promoting comfort during long gaming sessions
- [Vibrant Visuals with SuperClear IPS Panel]: The IPS technology offers accurate color and consistent image quality at wide viewing angles—up to 178°, perfect for collaboration and immersive play
- [AMD FreeSync Technology]: Reduces screen tearing and stuttering by synchronizing the monitor’s refresh rate with your GPU, providing consistently smooth and responsive gameplay.
- [Eye Care Technology]: Flicker-Free technology and a Blue Light Filter reduce eye strain, enabling extended viewing sessions without fatigue
- [Comprehensive Connectivity]: Includes 1x DisplayPort, 1x HDMI, and 1x VGA input, ensuring compatibility with PCs, consoles, and multimedia devices.
General |
|
| Model Name | Viewsonic 24 inch Monitor XG2409 |
| SKU | viewsonic-24-inch-monitor-xg2409 |
| Color | Black |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Monitor Refresh Rate | 180Hz |
| Display Description | 24-inch (60.96cm) FHD 1920x1080p Gaming Monitor |
| Monitor Brightness | 250 |
| Monitor Type | SWIVEL |
| Monitor Feature | 24-inch (60.96cm) FHD 1920x1080p Gaming Monitor | SuperClear IPS | 180Hz | 1ms |HDR10 | AMD FreeSync | sRGB 104% | Eye-Care | Height, Swivel, Tilt & Pivot Adj |
| Monitor Response Time | 1ms |
| Monitor Stand Type | Tilt & Pivot Adj |
| Monitor Bezel | IPS |
| Monitor Contrast Ratio | 1,000:1 |
| Monitor Color Gamut Info | sRGB 104% |
| Monitor Power Type | Eco Mode (Conserve): 17W Eco Mode (optimized): 20W Consumption (typical): 24W Consumption (max): 28W Voltage: AC 100-240V Stand-by: 0.5W Power Supply: External Power Adaptor |
| Inbuilt Audio Speaker | NO |
Port And Slot Features |
| Headphone Jack | 1 |
| HDMI Port | 2 |
| Display Port | 1 |
| USB Port | NO |
| Other Port | NO |
| VGA Port | NO |
| Type C port | NO |
| Type C Charging port(Thunder Bolt) | NO |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Non Touch |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Display Description | 24-inch (60.96cm) FHD 1920x1080p Gaming Monitor |
| In Built Audio Speaker | NO |
Dimensions |
| Weight | 5.6 Kilograms |
Additional Features |
Warranty |
| Warranty | 3 Year Manufacturer Warranty |
