Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- 2 YEAR WARRANTY: 2 Years Standard On-site Manufacturer Warranty from the Date of Purchase .
- Efficient Multitasking : With advanced DisplayPort Multi-Stream technology and support for up to 4-screen daisy chaining*, this display can transform into the ultimate touch screen workstation – in mirror and extended modes – for increased productivity. *up to 4 with a PC; up to 3 with a laptop
- Touch Annotation for Presentations : An included stylus pen easily attaches to the magnetic base of the display, and allows you to draw, write notes, or perform other detailed tasks that require more accuracy than your fingertips alone. The pen is especially useful during presentations when the TD2455 is attached to a projector.
- Versatile Touch Applications: Whether used as a check-in kiosk at reception, as a collaboration station with co-workers and colleagues at the office, or as a touch podium for front-facing teaching, this sleek and slim touch display seamlessly integrates into your workflow for boosted efficiency and productivity.
- Quickly Start Your Work: The latest USB Type-C input transforms this display into a powerful hub by enabling easy connectivity to PC, laptop, and Chrome systems. In addition, it delivers charging power, video, and audio over a single cable | Comfortable Working Angles : Designed with an ergonomically advanced dual-hinge stand, this display can be tilted and adjusted to deliver a more comfortable user experience.
- Touch support with Windows, Android, Chrome, Linux and
General |
|
| Model Name | Viewsonic 24 inch Monitor TD2455 |
| SKU | viewsonic-24-inch-monitor-td2455 |
| Color | Black |
| Screen Size | 24 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Monitor Refresh Rate | 60 Hz |
| Display Description | 24 Inch FHD IPS Touch Monitor |
| Monitor Brightness | 250 |
| Monitor Type | SWIVEL |
| Monitor Feature | 24 Inch FHD IPS Touch Monitor one Cable Solution USB Type-C, 10-Point in-Cell Projected Capacitive Touch, Advanced Ergonomics, Magnetic Stylus Pen, Adv DP, USB 3.1 Type- A,B,C,HDMI |
| Monitor Response Time | 6ms |
| Monitor Stand Type | tilted and adjusted |
| Monitor Bezel | IPS |
| Monitor Contrast Ratio | 1,000:1 |
| Monitor Color Gamut Info | 99% sRGB |
| Monitor Power Type | Eco Mode (Conserve): 9.7W Eco Mode (optimized): 12.8W Consumption (typical): 17.9W Consumption (max): 20.4W Voltage: AC 100-240V Stand-by: 0.3W Power Supply: Internal Power Supply |
| Inbuilt Audio Speaker | 2Watts x2 |
Port And Slot Features |
| Headphone Jack | 1 |
| HDMI Port | 1 |
| Display Port | 2 |
| USB Port | USB 3.2 Type B Up Stream: 1 |
| Other Port | NO |
| VGA Port | NO |
| Type C Charging port(Thunder Bolt) | USB 3.2 Type C Up Stream; DisplayPort Alt mode : 1 (60W power charger) |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Touch |
| Screen Size | 24 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Display Description | 24 Inch FHD IPS Touch Monitor |
| In Built Audio Speaker | 2Watts x2 |
Dimensions |
| Weight | 6.44 kg |
Additional Features |
| Other Features | USB 3.2 Type A Down Stream: 2 |
Warranty |
| Warranty | 3 Year Manufacturer Warranty |
