Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Display: 21.5-inch FHD | VA Panel
- Visual Experience: 16.7 Million Colours | 72% NTSC | Brightness: 250 nits | Anti-Glare
- Aspect Ratio: 16:9 | Viewing Angle: 178°/178° (Horizontal/Vertical)
- Lenovo Smart Artery Software: Self-learning software adjusts display as per your usage patterns | Customized experiences with Scenario Modes | Split Screen multi-tasking
- Refresh Rate: 75Hz | Response Time: 4ms | AMD Freesync || Voltage: 15 Volts
- Connectivity:- 1x HDMI 1.4 | 1x VGA
- Included Components:- Monitor with stand | 1 x Power cable (1.8 m) | Quick setup guide | 1 x HDMI cable (1.8 m)
- 3 Year Manufacturer Warranty
General |
|
| Model Name | Lenovo 21.5 inch monitor L22e-40 |
| SKU | lenovo-215-inch-monitor-l22e-40 |
| Color | Cloud Grey |
| Screen Size | 21.4 Inch (54.48 cm) |
| Screen Resolution | 1920 x 1080 |
| Monitor Refresh Rate | 60Hz typ., 75Hz max. |
| Display Description | 16.7 Million Colours | 72% NTSC | Brightness: 250 nits | Anti-Glare |
| Monitor Brightness | 250 cd/㎡ (typical) |
| Monitor Type | FLAT |
| Monitor Feature | Display: 21.5-inch FHD | VA Panel |
| Monitor Response Time | 4ms (Extreme Mode), 6ms (Normal Mode) |
| Monitor Stand Type | Tilt |
| Monitor Bezel | IPS |
| Monitor Contrast Ratio | 3000:1 |
| Monitor Color Gamut Info | 72%NTSC |
| Monitor Power Type | 90 - 264 VAC，47 - 63 Hz |
| Inbuilt Audio Speaker | NO |
Port And Slot Features |
| Headphone Jack | 1 x Audio Out (3.5 mm) |
| HDMI Port | 1 x HDMI 1.4 |
| Display Port | NO |
| USB Port | NO |
| VGA Port | 1 x VGA |
| Type C port | NO |
| Type C Charging port(Thunder Bolt) | NO |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Non Touch |
| Screen Size | 21.4 Inch (54.48 cm) |
| Screen Resolution | 1920 x 1080 |
| Display Description | 16.7 Million Colours | 72% NTSC | Brightness: 250 nits | Anti-Glare |
| In Built Audio Speaker | NO |
Dimensions |
| Weight | 3.1 kg |
Additional Features |
Warranty |
| Warranty | 3 Year Manufacturer Warranty |
