Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- High Refresh Rate: 100Hz refresh rate delivers less flicker, more seamless scrolling and smoother motion.
- ComfortView Plus: Minimises harmful blue light exposure without sacrificing colour accuracy with Dell’s always on, built-in ComfortView Plus.
- Wide Viewing Angle: Get consistent views across a wide 178° /178° viewing angle.
- Ultra-Thin Bezels: Maximise your viewing experience with thin bezels.
- In-Plane Switching (IPS): See excellent colour accuracy and consistency across wide viewing angles with In-plane Switching (IPS) technology.
General |
|
| Model Name | DELL 24 INCH MONITOR SE2425HM |
| SKU | dell-24-inch-monitor-se2425hm |
| Color | Black |
| Screen Size | 24" (60.96 cm) |
| Screen Resolution | 2048 x 1080 Pixels |
| Monitor Refresh Rate | 100 Hz |
| Display Description | 24"/60.96cm FHD Monitor, Ultra-Thin Bezels, 100Hz IPS Panel |
| Monitor Brightness | 250 |
| Monitor Type | FLAT |
| Monitor Feature | 24"/60.96cm FHD Monitor, Ultra-Thin Bezels, 100Hz IPS Panel, 5 ms Response, Contrast 1000:1, Tilt Adjust, HDMI, VGA, Warranty 3 Years, Comfortview Plus, TÜV Rheinland 3-Star Eye Comfort |
| Monitor Response Time | 5ms GTG (Fast) |
| Monitor Stand Type | Tilt Adjustment |
| Monitor Contrast Ratio | 1,000:1 |
| Monitor Color Gamut Info | 72% NTSC (CIE 1931) |
| Monitor Power Type | Input Voltage Range 100V AC to 240V AC Operating Power Consumption 12.80 W Standby Power Consumption 0.3 W Off-Mode Power Consumption 0.3 W Frequency 50 Hz 60 Hz Maximum Power Consumption 28.50 W Voltage Current 700 mAh |
| Inbuilt Audio Speaker | NO |
Port And Slot Features |
| Headphone Jack | NO |
| HDMI Port | 1 |
| Display Port | NO |
| USB Port | NO |
| Other Port | NO |
| VGA Port | 1 |
| Type C port | NO |
| Type C Charging port(Thunder Bolt) | NO |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Non Touch |
| Screen Size | 24" (60.96 cm) |
| Screen Resolution | 2048 x 1080 Pixels |
| Display Description | 24"/60.96cm FHD Monitor, Ultra-Thin Bezels, 100Hz IPS Panel |
| In Built Audio Speaker | NO |
Dimensions |
| Weight | 3.47 Kilograms |
Additional Features |
| Other Features | NO |
Warranty |
| Warranty | 3 Year Manufacturer Warranty |
