Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- [Display] 23.8 inch (68.58 cm)1300:1 CR IPS FHD 1920 x1080, 100 Hz Monitor, 99% sRGB, 250 nits, 5ms Response Time, 178/178 Degree Viewing Angle, 16:9 Aspect Ratio, Standard, Game, ePaper, Coding, Cinema
- 100Hz REFRESH RATE: reacts more quickly to changes, resulting in a smoother user experience
- STUNNING VISUALS: IPS panel provides accurate color and image reproduction from any angle and 99% sRGB color space delivers vivid visuals
- [VERSATILE CONNECTIVITY]: HDMI v1.4 and Display Port v1.2
- COLOR MODES: With ePaper Mode, ensuring effortless readability and long reading sessions eye comfort
- TUV-CERTIFIED: TUV-certified plus eye-friendly with Flicker-Free and Low Blue Light. Eyesafe 2.0 ensures reduced blue light with vivid colors
- [Warranty]: 3 Years Manufacturer Warranty.
- [Included Components]: Monitor, HDMI Signal Cable, QSG, Warranty Card, Safety Instruction
General |
|
| Model Name | BENQ monitor 24 inch GW2491 |
| SKU | benq-monitor-24-inch-gw2491 |
| Color | Black |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Monitor Refresh Rate | 100Hz |
| Display Description | 24" IPS 144Hz FHD Eye-Care Monitor |
| Monitor Brightness | 250 nits |
| Monitor Type | FLAT |
| Monitor Feature | 23.8” (68.58 cm) 1920x1080 FHD 100Hz IPS Eye-Care |
| Monitor Response Time | 5ms |
| Monitor Stand Type | Tilt Adjustment |
| Monitor Bezel | IPS |
| Monitor Contrast Ratio | 1300:1 CR |
| Monitor Color Gamut Info | 99% sRGB |
| Monitor Power Type | 20 W |
| Inbuilt Audio Speaker | NO |
Port And Slot Features |
| Headphone Jack | NO |
| HDMI Port | 1 |
| Display Port | 1 |
| USB Port | NO |
| Other Port | NO |
| VGA Port | NO |
| Type C port | NO |
| Type C Charging port(Thunder Bolt) | NO |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Non Touch |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Display Description | 24" IPS 144Hz FHD Eye-Care Monitor |
| In Built Audio Speaker | NO |
Dimensions |
| Weight | 3.06 kg |
Additional Features |
| Other Features | USB-C |
Warranty |
| Warranty | 3 Years Manufacturer Warranty. |
