Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- [Display]: 24 inch 16:9 Aspect Ratio1500:1 CR IPS FHD 1920x1080 144Hz Monitor, 99% sRGB, 250nits brightness for vibrant colors, Ultra-Slim Bezel with ePaper Mode, Care Mode, Cinema, 178°/178° Wide Viewing Angle
- [Ergonomic Design]: Height Adjustment upto 150 mm, Tilt (down/up) -5˚ - 35˚, Swivel (left/right) 45˚/ 45˚, Pivot 90˚.
- [144Hz Refresh Rate and 5 ms Response Time]: Enjoy smooth and fluid visuals with our monitor's lightning-fast 144Hz refresh rate, reducing lag and motion blur for a more immersive viewing experience
- [Professional 99% sRGB Color Gamut]: Experience vivid and lifelike colors with our monitor's 99% sRGB color gamut, ensuring that images and videos are displayed with accurate and true-to-life colors.
- [AMD FreeSync] : AMD FreeSync for tear-free graphics and smoother viewing experience, ensuring that features like HDR, refresh rates, and resolution work optimally.
- [Versatile Connectivity with Easy Switch]: With 1 HDMI(v1.4), 1 Display Port(v1.2), 1 USB-C with 20W PD, you can connect to various devices with increased flexibility, making your environment even more convenient & efficient.
- [Built -in- Speakers]: 2Wx2 Speakers for clear sound. [Visual Optimizer] (formerly B.I.+): The Visual Optimizer (V.O.) Hotkey lets you tweak brightness and color temperature separately—for a screen that feels just right.
- [BenQ Eye-Care U Software]: Easily Benefit from Eye-Care Features on Integrated Software like Smart Timer, Distance Reminder, Light Reminder and Easy Switch.
- [Warranty]: 3 Years Manufacturer Warranty
- [Included components]: Monitor, 16A Power Cable, HDMI (v1.4) Cable, Warranty Card, Safety Instructions, QSG
General |
|
| Model Name | BENQ monitor 24 inch GW2490TC |
| SKU | benq-monitor-24-inch-gw2490tc |
| Color | White |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Monitor Refresh Rate | 144Hz |
| Display Description | 24" IPS 144Hz FHD Eye-Care Monitor |
| Monitor Brightness | 250nits |
| Monitor Type | FLAT |
| Monitor Response Time | 5 ms |
| Monitor Stand Type | Tilt |
| Monitor Bezel | IPS |
| Monitor Contrast Ratio | Ratio1500:1 |
| Monitor Color Gamut Info | 99% sRGB |
| Monitor Power Type | 16A Power Cable, |
| Inbuilt Audio Speaker | 2Wx2 Speakers |
Port And Slot Features |
| HDMI Port | 1 |
| Display Port | 1 |
| USB Port | NO |
| Other Port | NO |
| VGA Port | NO |
| Type C port | 1 |
Connectivity Features |
Display And Audio Features |
|
| Touch Screen Status | Non Touch |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920 x 1080 Pixels |
| Display Description | 24" IPS 144Hz FHD Eye-Care Monitor |
| In Built Audio Speaker | 2Wx2 Speakers |
Dimensions |
| Weight | 5.7 kg |
Additional Features |
| Other Features | USB-C |
Warranty |
| Warranty | 3 Years Manufacturer Warranty |
