Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Latest Intel® Core™ Ultra 5 processor (Series 2) with Intel® Arc™ graphics. Plus, 16 GB of fast RAM and a 1 TB PCIe® 4.0 SSD.
- 14" 3K 120 Hz ASUS Lumina OLED display & best audio experience with Dolby Atmos certification
- Ultra-thin and light: 1.49 cm ultra-slim and 1.2 kg ultra-light laptop tailored for top-notch mobility and user convenience.
- Long hours of battery life for all-day outdoor usage without the need to find a power outlet and bring the charger with you
- Processor： Intel® Core™ Ultra 5 Processor 225H 1.7 GHz (18MB Cache, up to 4.9 GHz, 14 cores, 16 Threads) Intel® AI Boost NPU up to 13
- Graphics： Intel® Arc™ Graphics
- Display： 35.56 cms (14) Touch screen 3K (2880 x 1800) OLED Display with 16:10 Aspect Ratio || 0.2ms Response time || 120Hz Refresh rate || 400nits Brightness || 500nits HDR Peak Brightness || With stylus support
- Memory： 16GB LPDDR5X on board RAM || Supports dual-channel memory
- Storage： 1TB M.2 NVMe™ PCIe® 4.0 SSD + 100GB Cloud Storage with Microsoft 365 Basic for 1 Year
- MS Office： Microsoft 365 Basic with 100GB Cloud Storage for 1 Year + Office Home 2024 with lifetime validity
- Color： Foggy Silver
- Operating System： Windows 11 Home
General |
|
| Model Name | Asus Zenbook 14 Touch Core Ultra 5 225H UX3405CA PZ345WS |
| SKU | asus-zenbook-14-touch-core-ultra-5-225h-ux3405ca-pz345ws |
| Color | Foggy Silver |
| Battery | 75WHrs, 2S2P, 4-cell Li-ion |
Processor And Memory Features | |
|---|
| Processor | ULTRA 5 |
| SSD Capacity | 1TB M.2 NVMe™ PCIe® 4.0 SSD |
| RAM | 16GB LPDDR5X on board RAM || Supports dual-channel memory |
| Graphic card | Intel® Arc™ Graphics |
| Graphic Chipset | Intel® Arc™ Graphics |
Operating System | |
|---|
| Operating System | Windows 11 Home |
| MS Office | Microsoft 365 Basic with 100GB Cloud Storage for 1 Year + Office Home 2024 with lifetime validity |
Port And Slot Features | |
|---|
| HEAD PHONE jack | 1x 3.5mm Combo Audio Jack |
| HDMI port | 1x HDMI 2.1 TMDS |
| USB port | 1x USB 3.2 Gen 1 Type-A (data speed up to 5Gbps) |
| RJ45 port | NO |
| VGA port | NO |
| Type C Charging port(Thunder Bolt) | 2x Thunderbolt™ 4 with support for display / power delivery (data speed up to 40Gbps) |
Connectivity Features | |
|---|
| Wireless | Wi-Fi 7(802.11be) (Tri-band)2*2 |
| Bluetooth | Bluetooth® 5.4 Wireless Card |
Display And Audio Features | |
|---|
| Touchscreen |
No |
| Screen Size | 35.56 cms (14) |
| Screen Resolution | Touch screen 3K (2880 x 1800) OLED |
| In Built Audio Speaker | YES |
| Display | 35.56 cms (14) Touch screen 3K (2880 x 1800) OLED Display with 16:10 Aspect Ratio || 0.2ms Response time || 120Hz Refresh rate || 400nits Brightness || 500nits HDR Peak Brightness || With stylus support |
Dimensions | |
|---|
| Dimensions | 312.4 x 220.1 x 149 mm |
| Weight | 1.28 |
Additional Features | |
|---|
| Web Camera | FHD camera with IR function to support Windows Hello || With privacy shutter |
| Keyboard | Backlit Chiclet Keyboard |
Warranty | |
|---|
| Warranty | 1 Year Warranty |
Other features | |
|---|
