Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Processor： Intel Core 7 Processor 240H 2.5 GHz (24MB Cache, up to 5.2 GHz, 10 cores, 16 Threads)
- Graphics： 8GB GDDR7 NVIDIA GeForce RTX 5050 Laptop GPU
- Display： 40.64 cms (16) WUXGA (1920 x 1200) display having 16:10 Aspect Ratio || 144Hz Refresh rate || 300nits Brightness
- Memory： 16GB DDR5 SO-DIMM RAM expandable upto 32GB using 2x DDR5 SO-DIMM slots
- Storage： 512GB M.2 NVMe PCIe 4.0 SSD + 100GB Cloud Storage with Microsoft 365 Basic for 1 Year
- MS Office： Microsoft 365 Basic with 100GB Cloud Storage for 1 Year + Office Home 2024 with lifetime validity
- Color： Black
- Operating System： Windows 11 Home
General |
|
| Model Name | Asus Gaming V16 Core 7 240H V3607VH-RP038WS |
| SKU | asus-gaming-v16-core-7-240h-v3607vh-rp038ws |
| Color | Black |
| Battery | 63WHrs, 3S1P, 3-cell Li-ion |
Processor And Memory Features | |
|---|
| Processor | INTEL CORE 7 |
| SSD Capacity | 512GB M.2 NVMe PCIe 4.0 SSD |
| RAM | 16GB DDR5 SO-DIMM RAM expandable upto 32GB using 2x DDR5 SO-DIMM slots |
| Graphic card | 8GB GDDR7 NVIDIA GeForce RTX 5050 Laptop GPU |
| Graphic Chipset | nvidia 5050 |
Operating System | |
|---|
| Operating System | Windows 11 Home |
| MS Office | Microsoft 365 Basic with 100GB Cloud Storage for 1 Year + Office Home 2024 with lifetime validity |
Port And Slot Features | |
|---|
| HDMI port | 1x HDMI 2.1 FRL |
| USB port | 2x USB 3.2 Gen 1 Type-A (data speed up to 5Gbps) |
| RJ45 port | NO |
| VGA port | NO |
| Type C port | 1x USB 3.2 Gen 1 Type-C with support for display / power delivery (data speed up to 5Gbps) |
Connectivity Features | |
|---|
| Wireless | Wi-Fi 6(802.11ax) (Dual band) 2*2 |
| Bluetooth | Bluetooth 5.3 Wireless Card |
Display And Audio Features | |
|---|
| Touchscreen |
No |
| Screen Size | 40.64 cms (16) |
| Screen Resolution | WUXGA (1920 x 1200) |
| In Built Audio Speaker | YES |
| Display | 40.64 cms (16) WUXGA (1920 x 1200) display having 16:10 Aspect Ratio || 144Hz Refresh rate || 300nits Brightness |
Dimensions | |
|---|
| Dimensions | 35.7L x 25.1W x 1.8Th Centimeters |
| Weight | 1.95 |
Additional Features | |
|---|
| Web Camera | 1080p FHD camera || With privacy shutter |
| Keyboard | Backlit Chiclet Keyboard with Num-key |
Warranty | |
|---|
| Warranty | 1 Year Warranty |
Other features | |
|---|
