Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Display: 33.8 cms (13.3 inches), WUXGA IPS
- Memory: 16GB LPDDR5x RAM, 512GB SSD ROM
- Processor: AMD Ryzen 5-8640U
- OS: Windows 11 Home
- Graphics: AMD Radeon Graphics
- Included Software: MS Office Home & Student 2021
- Backlit Keyboard, 5MP IR Camera, Lightest AI PC
- Warranty: 1 year Onsite
General |
|
| Model Name | HP Pavilion Aero 13-bg0016AU |
| SKU | hp-pavilion-aero-13-bg0016au |
| Color | Natural Silver |
| Battery | 3-cell, 43 Wh Li-ion polymer |
Processor And Memory Features | |
|---|
| Processor | AMD Ryzen 5-8640U |
| SSD Capacity | 512GB M.2 PCIe NVMe SSD |
| RAM | 16GB DDR4 6400MHZ |
| Graphic card | AMD Radeon Graphics |
| Graphic Chipset | AMD integrated SoC |
Operating System | |
|---|
| Operating System | Windows 11 Home |
| MS Office | MS Office Home & Student 2021 |
Port And Slot Features | |
|---|
| HEAD PHONE jack | 3.5mm - Headphone/Microphone Combo Port |
| HDMI port | 1 x HDMI-out 2.1 |
| USB port | 2 x USB Type-A |
| RJ45 port | NO |
| VGA port | NO |
Connectivity Features | |
|---|
| Wireless | IEEE 802.11a/b/g/n/ac/ax |
| Bluetooth | Realtek Wi-Fi 6 (2x2) |
Display And Audio Features | |
|---|
| Touchscreen |
No |
| Screen Size | 33.8 cms |
| Screen Resolution | 1920 x 1200 pixels |
| In Built Audio Speaker | HP Audio Boost, Poly Studio Dual Speakers |
Dimensions | |
|---|
| Dimensions | 11.7 x 8.31 x 0.64 |
| Weight | 1 KG |
Additional Features | |
|---|
| Web Camera | 5MP IR Camera With Temporal Noise Reduction and Integrated Dual Array Digital Microphones |
| Keyboard | Backlit Keyboard |
Warranty | |
|---|
| Warranty | 12 Months |
Other features | |
|---|
