Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
Lenovo IdeaCentre AIO 13th Gen Core™ i3-1315U 27" FHD IPS (8GB RAM/512GB SSD/Windows11/Office 24/3Wx2 Harman Speakers/Wireless EOS Keyboard & Mouse, Cloud Grey), F0HM00PKIN All-in-One Desktop
General |
|
| Model Name | Lenovo IdeaCentre |
| SKU | Lenovo-IdeaCentre- |
| Color | Cloud Grey |
Processor And Memory Features | |
|---|
| Processor | 13th Generation Intel® Core™ i3-1315U Processor (E-cores up to 3.30 GHz P-cores up to 4.50 GHz) |
| SSD Capacity | 512 GB SSD M.2 2280 PCIe Gen4 QLC |
| RAM | GB DDR5-5200MT/s (SODIMM) |
| Graphic Chipset | Integrated Intel® UHD Graphics for 13th Gen Intel® Processors |
Operating System | |
|---|
| Operating System | Windows 11 Home Single Language 64 |
| MS Office | Microsoft® 365 Basic + MS Office Home 2024 |
Port And Slot Features | |
|---|
| HDMI port | 1 HDMI-out 1.4 |
| USB port | 4USB Type-A 5Gbps signaling rate; 2 USB 2.0 Type-A |
| RJ45 port | Ethernet (RJ45) |
Connectivity Features | |
|---|
| Wireless | Wi-Fi 6 2x2 AX |
| Bluetooth | Bluetooth® 5.1 or above |
Display And Audio Features | |
|---|
| Screen Size | 27 Inches |
Dimensions | |
|---|
| Dimensions | 61.1 x 19.2 x 47.3 cm; |
| Weight | 7 kg 100 g |
Additional Features | |
|---|
| Web Camera | 5.0 MP |
| Keyboard | Wireless, Eos, Cloud Grey with Mouse - India English |
Warranty | |
|---|
| Warranty | 1 Year Onsite Warranty |
Other features | |
|---|
