Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Display】 24 inch 1300:1 CR IPS Full HD 100Hz Monitor, 99% sRGB for vibrant colors, Ultra-Slim Bezel with Coding Mode, ePaper Mode and Mbook Mode.
- 【100Hz Refresh Rate】Enjoy smooth and fluid visuals with our monitor's lightning-fast 100Hz refresh rate, reducing lag and motion blur for a more immersive viewing experience
- 【Professional 99% sRGB Color Gamut】Experience vivid and lifelike colors with our monitor's 99% sRGB color gamut, ensuring that images and videos are displayed with accurate and true-to-life colors.
- 【Versatile Connectivity with Easy Switch】Featuring an Input Hotkey for seamless device switching between work and play with a single click Connect to more. With HDMI * 2 and DisplayPort, you can connect to various devices with increased flexibility, making your environment even more convenient & efficient
- 【VESA Certified Media Sync】Ensures compatibility and performance between displays and devices like media players, set-top boxes, and game consoles. It aims to provide a seamless experience when using these devices together, ensuring that features like HDR, refresh rates, and resolution work optimally.
- 【Easy on the Eye Color Modes】Choose Mode for a more comfortable viewing experience. Coding Mode enhances readability for long coding sessions, while ePaper Mode reduces eye strain for extended reading periods
- 【BenQ Brightness Intellifence Tech】Auto-adjusted to on-screen content and ambient light conditions, providing optimal viewing comfort and reducing eye strain. Additionally, B.I.Gen2 allows for customizable flexibility, ensuring the perfect display settings for every user. This technology enhances the viewing experience by adjusting the brightness level according to the surrounding light conditions, providing a comfortable viewing experience
General |
|
| Model Name | BenQ GW2490 |
| SKU | BenQ-GW2490 |
| Color | Black |
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920X1080P |
| Monitor Refresh Rate | 100Hz |
| Monitor Brightness | 250 nits |
| Monitor Feature | 24 Inches 1920X1080P FHD IPS Monitor| 100Hz|99% Srgb|Eye-Careu|Dual HDMI|Display Port|Bezel-Less|Eyesafe|VESA Mediasync|B.I.|Low Blue Light+| Speakers|VESA Wall Mountable(Black) |
| Monitor Response Time | 5 ms |
| Monitor Contrast Ratio | 16:9 |
| Monitor Color Gamut Info | 99% sRGB |
| Monitor Power Type | 100 - 240V |
| Inbuilt Audio Speaker | 2Wx2 |
Port And Slot Features |
| Headphone Jack | YES |
| HDMI Port | 2 |
| Display Port | 1 |
| USB Port | NO |
Connectivity Features |
Display And Audio Features |
|
| Touchscreen |
|
| Screen Size | 23.8 Inches |
| Screen Resolution | 1920X1080P |
| In Built Audio Speaker | 2Wx2 |
Dimensions |
| Weight | 3.9 kg |
Additional Features |
Warranty |
| Warranty | 3 Years Manufacturer Warranty |
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