Product Warranty Guide
- ️ WARRANTY TERMS & CONDITIONS
Applicable to: Laptops, Desktop Computers, Printers and accessories
Issued by: MEDIA HOUSE, OPP.GANDHI SMRUTI BHAWAN,NANPURA, SURAT,GUJARAT.
- Media House will follow the terms and condition of the parent company of the product.Final decision will be of the parent company of the product under warranty.
- Below are the general guideline for warranty execution of different products which Media House sells.
This warranty covers manufacturer defects in materials and workmanship under normal use for:
- Laptops & Computers: Hardware components (motherboard, RAM, hard drive/SSD, processor, display, keyboard, etc.)
- Printers: Internal components (print head, logic board, power supply, etc.)
✅ Covered by parent company of the product:
- Hardware malfunctions
- Factory defects
- Non-user-induced failures
❌ Not Covered by parent company of the product::
- Physical damage (cracks, dents, broken screens)
- Water or liquid damage
- Electrical damage from surges, lightning, or poor wiring
- Software corruption or malware
- Printer cartridges, toner, ink refills, or maintenance kits
- Damages due to misuse, unauthorized repairs, or negligence
- 2. Warranty Period by parent company of the product:
- Brand-New Laptops/Desktops: 12 months to 36 month from the date of purchase.
- Printers: 6 to 12 months (depending on brand)
- Refurbished Products (if applicable): 1 to 6 months, depending on product type
Note: Warranty period begins on the date of original purchase, as mentioned on the invoice.
- 3. Proof of Purchase Required
Warranty is valid only when presented with:
- A valid invoice/receipt from MEDIA HOUSE.
- Product with matching serial number
Warranty is non-transferable and applies only to the original purchaser.
- 4. Warranty Claim Process
To claim warranty:
- Contact our support team at [9824751601] or EMAIL: [helpdesk.mediehouse@gmail.com].
- Bring or ship the product to our service center.
- Provide:
- Original invoice
- Brief description of the issue
- All included accessories (power adapter, cables, etc.)
- 5. Repair / Replacement Policy
- We will inspect the product and determine whether to:
- Repair the defective part
- Replace with an equivalent product or part
- Issue a credit note (only in rare cases)
- Replaced products or parts may be new or refurbished, as per availability and parent company policy of the product.
- 6. ⏱️ Service Turnaround Time by parent company of the product:
- Average processing time: 7–14 business days
- Delays may occur based on availability of parts or manufacturer response.
- 7. ⚠️ Warranty Void If by parent company of the product:
- Product is opened, altered, or repaired by unauthorized persons
- Serial number is tampered, removed, or unreadable
- Use of incompatible accessories or software
- Product damage due to poor handling or transportation
- 8. Limitation of Liability
Our liability is strictly limited to repair or replacement under warranty terms.
We are not responsible for:
- Data loss
- Business interruptions
- Third-party service costs
We strongly recommend regular data backups.
- 9. ️ Authorized Warranty Support
All warranty repairs are handled in-house or through authorized service centers only.
For any service-related questions, please contact:
MEDIA HOUSE,
OPP.GANDHI SMRUTI BHAWAN,
NANPURA,
SURAT
Mobile:(m)9824751601,9824751700
Email : helpdesk.mediahouse@gmail.com , mediasurat99@gmail.com
Business Hours: [e.g., Mon–Sat, 10:30 AM – 8 PM]
Description
- Intel® Core™ 5-120U processor
- Windows 11 Home
- 35.6 cm (14) diagonal, FHD display
- Intel® UHD Graphics
- 16 GB DDR4-3200 RAM
- 512 GB SSD Hard Drive
General |
|
| Model Name | 14-ep0385TU |
| SKU | -14-ep0385tu |
| Color | Natural silver |
| Battery | 3-cell, 41 Wh Li-ion polymer |
Processor And Memory Features | |
|---|
| Processor | Intel® Core™ 5-120U |
| SSD Capacity | 512 GB PCIe® NVMe™ M.2 SSD |
| RAM | 16 GB DDR4-3200 MT/s (2 x 8 GB) |
| Graphic card | Intel® UHD Graphics |
| Graphic Chipset | Intel® integrated SoC |
Operating System | |
|---|
| Operating System | Windows 11 Home |
| MS Office | 1 year Microsoft 365 basic subscription included |
Port And Slot Features | |
|---|
| HEAD PHONE jack | 1 headphone/microphone combo |
| HDMI port | 1 HDMI 1.4b |
| USB port | 2 USB Type-A 5Gbps signaling rate |
| RJ45 port | NO |
| VGA port | NO |
Connectivity Features | |
|---|
| Wireless | Realtek Wi-Fi 6 (2x2) |
| Bluetooth | Bluetooth® 5.4 wireless card |
Display And Audio Features | |
|---|
| Touchscreen |
No |
| Screen Size | 35.56 cm (14) |
| Screen Resolution | FHD (1920 x 1080) |
| In Built Audio Speaker | Dual speakers |
Dimensions | |
|---|
| Dimensions | 32.37 x 21.5 x 1.79 cm (front); 32.37 x 21.5 x 3.25 cm (rear) |
| Weight | 1.41 kg |
Additional Features | |
|---|
| Web Camera | HP True Vision 1080p FHD camerawith temporal noise reduction and integrated dual array digital microphones |
| Keyboard | Full-size, backlit, soft grey keyboard |
Warranty | |
|---|
| Warranty | 1 year (1/1/1) limited warranty includes 1 year of parts and labor. No on-site repair. |
Other features | |
|---|
